Last Updated: November 3, 2026
Thank you for purchasing digital products from Newgital at https://newgital.com.
Because our offerings consist of downloadable software, digital goods, eBooks and virtual assets that are instantly accessible upon purchase, we operate under a specific policy regarding refunds and exchanges. Please read this policy carefully before making a purchase.
1. General No-Refund Policy for Digital Goods
Due to the irrevocable nature of digital downloads—where files, license keys and digital assets can be downloaded, copied and saved immediately—all sales of digital products, downloadable tools, software and plugins on newgital.com are final and non-refundable.
Once a digital product has been downloaded or accessed, we cannot issue a refund, cancellation or exchange.
2. Exceptional Circumstances (Eligible for Refund)
We want you to be completely satisfied with your experience. We will review refund requests on a case-by-case basis and may issue a refund only under the following strict conditions:
- Technical Defect / Unresolvable Error: The downloadable file, ZIP archive, plugin or software is proven to be entirely corrupted, broken or defective and our support team is unable to provide a working solution or fix within a reasonable timeframe (e.g., 5 business days).
- Non-Delivery of Product: Due to a technical failure on our platform or payment gateway, you never received download access or a download link and our support team cannot successfully deliver the file to you within a reasonable timeframe (e.g., 5 business days).
3. Non-Eligible Situations
Refunds will not be granted under the following circumstances:
- You changed your mind, decided you no longer need the product or found a different solution.
- You lacked the technical knowledge, software, or server environment required to use the product (e.g., attempting to run a PHP script or WordPress plugin without a compatible PHP version).
- You expected features or functionalities that were not advertised or described on the product sales page.
- Duplicate Purchase for the exact same digital product.
- Minor compatibility issues with third-party themes, plugins or software that are outside our control, provided the core product functions as advertised.
4. How to Request Support or Report an Issue
If you encounter a technical bug, a broken download link, or a file corruption issue, we are committed to helping you resolve it promptly.
- Please contact us at support@newgital.com or via our website contact form.
- Include your Name, Order Number, Transaction Date, and a detailed description or screenshot of the technical issue you are facing.
- Our technical team will investigate and assist you within 24 to 48 hours.
5. Policy Updates
We reserve the right to modify, amend or update this Return and Refund Policy at any time to reflect changes in our digital offerings or legal compliance requirements. Any updates will be posted directly on this page with a revised “Last Updated” date.